![]() I would also love to see 2-way audio, not just for the chat feature. Isn't necessarily a bad thing, just something I noticed. The only CON I can come up with is that the settings seem somewhat lacking - meaning that they don't offer the intricate level of control that some other apps do. They also have pretty much every single feature that the paid for, and ultra-expensive, applications do, again, for NOTHING! CONS Another huge pro is that they are CONSTANTLY updating it, not only adding new features, but they are actively listening to customer feedback and implementing fixes and patches quickly to resolve any issues. So the biggest pro for CB RA has to be that the program is FREE, which is pretty amazing given the number of features they have jammed into this platform. MSP360 Connect features outgoing and incoming file transfer, meaning that you can initiate file transfer on either computer to provide more powerful interaction between the host and the target computer. So I'm saving thousands per year AND I have more features! PROS I was previously paying a good bit of money for one of the top 5 remote assistant programs, and as it turned out, there was no reason to because Cloud Berry's Remote Assistant has everything they did, and more. I found the Remote Assistant app right after purchasing their Desktop Backup application, and it has really reshaped how I think about what I should be paying for in a Remote Assistant application. As an admin, having that option so that I or my team can set up our own password would be beneficial. I would like to see a master password that could be used while setting up the software for unattended access so as not to need the Users PC password or the generated password. A secure repository for all RA keys linked under one account would be great also so keys would not get lost or emailed out posing a security risk. Make sure you have all the hash keys that you will need before you set up. The unattended access is great, but it does require some leg work to get going. It isn't a deal breaker, but it would be a good option to have. ![]() ![]() I prefer to have the option to minimize to the system tray on Windows. The screen refreshes roughly every 3 seconds. Remote software is never "real time," but using this to look at surveillance cameras live is difficult. There are more features coming out with each update and the software is stable, but there are a few drawbacks. I'm waiting to see how the iOS and Android apps will work once those features are updated. I like that the software is light and doesn't use much system resources while running. The features that are included work well and I have not had any issues with file transfers or the chat. Just download the app, launch it, and then share your computer ID and PIN with the other party.This software is very intuitive to use and fairly quick to set up. MSP360 Connect Quick Support is a lightweight version of MSP360 Connect that allows you to initiate a remote session without product installation and granting administrator rights on the target workstation. For this purpose, we have designed MSP360 Connect - your one-click solution for remote access. Suppose you have an emergency and need to immediately connect to somebody without going through the hassle of installation and granting administrator rights. One of the two computers initiates a remote desktop connection to the other computer and, once permitted, can operate the target computer and converse with the user on the opposite end. Upon launching, both computers are registered in our own proprietary system that allows an effortless connection. Read on to learn more about our latest product.Īs you already know, MSP360 Connect essentially works as follows: the software is installed on 2 PCs: the source and the target. We're excited to announce a lightweight version of MSP360 Connect - MSP360 Connect Quick Support.
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